Erreurs connues

[Aedril]

Suite à la MàJ de ce jour, représentation et chan guilde OK.

[Gortack]

Sunday, September 2, 2012

Account Security & Hacked Accounts
    Hackers have lists of email addresses and passwords stolen from other games and web sites, and collected through spyware, and are systematically testing Guild Wars 2 looking for matching accounts.

    To protect yourself, use a strong, unique password for Guild Wars 2 that you've never used anywhere else!

    We're prioritizing hacked accounts and other blocking login issues over other types of customer support requests. If you submit a support ticket for a hacked account, ensure it is properly prioritized by following these instructions.

    As of this writing we have completed all prioritized support tickets for hacked accounts and other blocking login issues submitted prior to Friday, August 31. If you have an older ticket that has not been completed, that means it's not correctly prioritized. Submit a new ticket using the above instructions, and in the title write, "Hacked Account - Ticket submitted August xx - Ticket number xxxxxx-xxxxxx" (fill in the date and ticket number of your existing ticket), and we will prioritize your existing ticket.

    Over the past three days we've received approximately 8,500 new support tickets related to hacked accounts and other blocking login issues, and we've resolved issues to get approximately 9,500 players back into the game (most from tickets submitted prior to Friday, August 31). We're aggressively ramping up our customer support team, with 28 new support representatives starting today and more coming online in the next few days, to provide the fast response times our customers expect.

Scanning Accounts & Email Spam
    Yesterday, three malicious users each changed the account names of their own Guild Wars 2 accounts thousands of times, scanning through lists of email addresses stolen from other games and web sites, presumably to determine which email addresses were available (not already used for a Guild Wars 2 account) and which were taken. It obviously shouldn't be possible to change your own account name so frequently. We temporarily disabled account name changes and have now restored but limited them to prevent this.

    To the thousands of people who received emails stating, "the email address for your Guild Wars account has been changed," and are not even our customers, we sincerely apologize for the spam. Please be aware that your email address is on a list of account credentials that hackers have apparently stolen from other games and web sites and are systematically scanning.

    To Guild Wars 2 customers whose email addresses are being tested by hackers but not stolen, thank you for protecting your account by choosing a new, unique password for Guild Wars 2. Even though your unique password should protect you, we think you deserve to know if hackers have your email address on their list of credentials stolen from other games and web sites, so we'll send you periodic notifications when we see hackers testing your account.

Reset Password
    We're leaving "reset password" disabled for now. Please contact customer support if you forgot your password.

    We believe hackers also have lists of compromised credentials for email accounts, and we don't want to allow them to login to a compromised email account and then use "reset password" to steal the associated Guild Wars 2 game account.

Email Authentication
    Once you validate your account email address, we help protect you from attempted account hacking (even if the hacker guesses your password) by sending you an email every time you attempt to login from a new location, asking you to approve or deny the login attempt.

    Because you have to first validate your account email address by clicking on a link in email in order to enable this feature, you should be able to receive email messages from us. If you don't see email authentication messages, check your spam/junk folder. Be sure not to flag an email authentication message as spam; if you do, your email provider may prevent all future email authentication messages from reaching you.

    If email authentication is preventing you from logging in, contact our customer support team following these instructions and we'll disable it for your account.

PvP Tournaments, World Transfers, Character Creation/Deletion
    We experienced multiple outages of PvP tournaments, world transfers, and character creation/deletion today, and ongoing issues with PvP tournament rewards. We're working to address these problems.

Parties & Guilds
    We've made significant improvements today to capacity constraints that have caused issues with parties and guilds. However, players will still notice some intermittent issues with party members not appearing on the map, parties not staying together as they travel between maps or into dungeons, and guild manipulation not working.

Trading Post
    We're still working on expanding the Trading Post's capacity to handle the huge volume of requested trades. We had the Trading Post down for maintenance earlier today but currently it's online and available to all players. We're still working on some issues, in particular buy and sell commands sometimes appearing to hang although they actually succeeded. We know the Trading Post is a big part of the game and we're working around-the-clock to restore full functionality to all players.

Storyline Steps
    Players have reported blocking issues with certain storyline steps. We're preparing fixes for "Stealing Secrets", "A Grisly Shipment", and "The Battle for Fort Trinity", hopefully for tonight's update, and are investigating issues with other storyline steps.

Worlds & Overflow
    We created three new worlds in each data center this week, and are periodically increasing the capacities of existing worlds as necessary to handle all the new players coming into the game.

    During this initial surge of high concurrency, and especially while most characters are low-level and thus playing in the same starting areas, it's common for players to be directed to overflow servers. To play with a friend on a different overflow server, form a party together, then right-click on the friend's portrait in the party list and click "join". We expect the use of overflow servers to naturally subside as players spread out more through the world.

Exploits
    As promised by lead producer Chris Whiteside, this afternoon (72 hours after the bans) we removed the account bans from those customers who were involved in the karma weapons exploit and who correctly submitted appeals agreeing to delete the items. Anyone who remains banned, follow the instructions in the linked post and we'll get you back in the game quickly.

    If you discover an emergency game-breaking or economy-breaking bug, do not exploit it, but please notify us immediately at this email address: exploits (at) arena (dot) net. You may also use this email address to report suspected security vulnerabilities. Thank you to everyone who has sent reports. However, note that we cannot respond individually to emails to this address.

GM Actions
    Here's a summary of recent GM actions to police the game. In the past 24 hours we permanently banned 292 accounts for RMT-related botting and spamming, and suspended 23 accounts for using very offensive language or names.

Forums
    Our most important priority at the moment is to ensure that the game runs stably and flawlessly. So as to not create additional demand on our infrastructure and on our programming team, we made the decision not to open the forums until the initial mass influx of players has calmed down a bit.

Next software updates
    We're making non-disruptive changes throughout the day. We'll publish the next back-end server update tonight at midnight Seattle time. The game may be unavailable for approximately 20-60 minutes while we perform this update.

[Gortack]

Game status updates

This is the current status of the most important issues we're tracking with Guild Wars 2 live service.

Monday, September 3, 2012

Account Security
    Hackers have lists of email addresses and passwords stolen from other games and web sites, and collected through spyware, and are systematically testing Guild Wars 2 looking for matching accounts.

    To protect yourself, use a strong, unique password for Guild Wars 2 that you've never used anywhere else!

    Today a Guild Wars related fan site announced that its account database has been breached. That's important but just one of many apparent breaches of other games and web sites that hackers have been collecting email addresses and passwords from. Protect yourself by using a unique password for each game and web site account you care about, and especially be sure to use a unique password for your Guild Wars 2 account.

Customer Support
    Our customer support team is prioritizing hacked accounts and other blocking login issues over other types of support requests. If you submit a support ticket for a hacked account, ensure it is properly prioritized by following these instructions.

    We have now completed prioritized requests submitted prior to Saturday, September 1. If you have an older ticket that has not been completed, that means it's not correctly prioritized. Submit a new ticket using the above instructions, and in the title write, "Hacked Account - Ticket submitted August xx - Ticket number xxxxxx-xxxxxx" (fill in the date and ticket number of your existing ticket), and we will prioritize your existing ticket.

    In the past 24 hours we helped 2,574 players with hacked accounts and 2,867 players with other blocking login issues get back into the game.

Email Authentication
    Once you validate your account email address, we help protect you from attempted account hacking (even if the hacker guesses your password) by sending you an email every time you attempt to login from a new location, asking you to approve or deny the login attempt. Keep in mind, if you receive an email asking you to approve or deny a login attempt and you didn't make that login attempt, that means a hacker knows your password. Change your password immediately.

    Be sure not to flag an email authentication message as spam; if you do, your email provider may prevent future email authentication messages from reaching you.

    If email authentication is preventing you from logging in, contact our customer support team following these instructions and we'll disable it for your account.

Reset Password
    We will leave "reset password" disabled until further notice. We don't want to allow hackers who compromise an email account to use that email account to steal the associated Guild Wars 2 game account. If you forget your password, please contact customer support.

Network Connectivity Issues
    We experienced network connectivity issues today between our North American and European data centers, which caused intermittent errors with login, character creation and deletion, and guild manipulation. These issues should now be resolved.

Parties & Guilds
    We've made progress but still have capacity constraints causing issues with party and guild functionality, including symptoms such as party members not appearing on the map, parties not staying together as they travel between maps or into dungeons, and guild manipulation not working. We're working on a fix and will provide a further update tomorrow.

PvP Tournament Rewards
    PvP tournament rewards are currently not functioning properly. We're working on a fix and will provide a further update tomorrow.

Trading Post
    We've been expanding the Trading Post's capacity to handle the huge volume of requested trades. After our test yesterday, we've been working to resolve some issues reported by players. We expect to have the Trading Post online for all players this evening (edit: after tonight's software update).

Storyline Steps
    In last night's update we fixed blocking issues with the storyline steps "Stealing Secrets" and "A Grisly Shipment". We're preparing to fix issues with "The Battle for Fort Trinity" and "Shell Shock" for tonight's update.

Worlds & Overflow
    We're increasing world capacity as necessary to handle all the new players coming into the game.

    During this initial surge of high concurrency, and especially while most characters are low-level and thus playing in the same starting areas, it's common for players to be directed to overflow servers. To play with a friend on a different overflow server, form a party together, then right-click on the friend's portrait in the party list and click "join". We expect the use of overflow servers to naturally subside as players spread out more through the world.

Forums
    Our most important priority at the moment is to ensure that the game runs stably and flawlessly. So as to not create additional demand on our infrastructure and on our programming team, we made the decision not to open the forums until the initial mass influx of players has calmed down a bit.

Reporting exploits
    If you discover an emergency game-breaking or economy-breaking bug, do not exploit it, but please notify us immediately at this email address: exploits (at) arena (dot) net. You may also use this email address to report suspected security vulnerabilities. Thank you to everyone who has sent reports. However, note that we cannot respond individually to emails to this address.

Next software updates
    We're making non-disruptive changes throughout the day. We'll publish the next back-end server update tonight at midnight Seattle time. The game may be unavailable for approximately 20-60 minutes while we perform this update.

[Gortack]

UPDATE NOTES – 09.08.12
Traits
Engineer
· Updated the Engineer’s Firearms trait – Juggernaut. New text for the trait: You gain 200 Toughness while wielding a Flamethrower. In addition, gain might for 15 seconds every 3 seconds, as long as you remain in this weapon kit
· Fixed a bug with Go For The Eyes. It can now only trigger once every 10 seconds.

Skills
Mesmer
· Fixed a bug with Signet of Illusions. It now give phantasms 50% more health instead of 300% more.

General
· Fixed a bug that should help resolve almost all of the broken skill challenges players have been running into.
· Ranger pet swap recharge is now the same in and out of combat. This closes an exploit with swapping ranger pets to generate very long buffs.
· Ranger pets should now immediately use their F2 skills when told instead of first performing an auto-attack.
· We discovered a bug in Monthly achievements that was causing some players to complete in August while others did not. We ae forcing completion on all players who are currently at 100% to even out this bug for those players who have completed their monthly achievement. In the future, monthly achievements will turn over on the first of the month at midnight UTC. Daily achievements also roll over for all players at midnight UTC.
· Fixed numerous events and event chains that were blocked.

PvP
· Max Glory cap per PvP match is set to 350. You now receive an achievement for reaching this cap in a given match. This closes an exploit that was letting players farm hundreds of glory per match by trading wins.

Story
· Fixed a blocking issue in “Forging the Pact.”

Crafting
· Players can now do the production portion of crafting without having to pull the resources from their bank. Note: Discovery still requires use of the bank. This is something we would like to change but decided that getting part of the way there was better than making players wait for the entire fix.
· Fixed a bug with the recipe for Ginger Pear Tarts that excluded Dough from the recipe.
· Increased the karma costs of all Bulk Cooking Materials.
· Increased the refinement costs of all Wood Planks from 2 logs to 3 logs.
· Yellow Dye recipes now include Onions instead of Celery.
· Adjusted the ingredient costs on Dye recipes.
· The following Cooking Materials are no longer sold for Karma and are now acquired through drops, gathering nodes, or loot bags: Butter, Chocolate, Vanilla, Chili Peppers, Thyme, Black Peppercorns, Cinnamon, Bay Leaves, Walnuts, and Oranges.

[Gortack]

UPDATE NOTES 09.09.12

Skills & Traits

Mesmer

    The Prestige – Fixed a bug so that Burning duration no longer amplifies when additional enemies are present.

Ranger

    Beastmastery Trait: Instinctual Bond – Now grants 5 seconds of quickness to the player’s pet and can only occur once every 50 seconds.
    Pets can no longer be revived using the “F” prompt. This is because you can either use F4 to swap pets which will bring that pet back alive or you can wait until you are out of combat at which point you pet will revive automatically. We felt it was doing a disservice to Ranger players to incentivize them to spend a long time reviving their pet when it was a very inefficient thing to do and happened after combat anyway. This will also help clear up “F” to interact functionality.

Guardian

    Tome of Wrath – Removed Stability, added Retaliation; increased the health of the transform
    * Zealot’s Fervor – Players can now move while casting this skill; increased cast time to 2 seconds; reduced maximum targets to 5
    * Judgment – Knockdown is now 3 seconds
    Tome of Courage – Removed Stability, added Protection
    * Heal Area – Base heal increased by 33%
    * Pacifism – Reduced maximum targets to 5; increased cast time to 2 seconds; reduced daze duration to 2 seconds
    Shield of Absorption. The second half of this skill will now unlock in PvE.

Story

    “Bad Blood” – Exiting the conversation will no longer arbitrarily lock the player into a choice
    “Mirror, Mirror” – Adjusted difficulty.
    “The Hatchery” You can no longer do the final step before doing the intermediate steps.
    “Dredging up the Past” – Fixed blocking bug during the first step.

General

    Fixes for various blocked events and skill challenges.
    PvP games played/won will not increment in activities.
    Fixes for various map bugs that allowed players to get out of the map.
    Interact “F” should use the following priority:
    1) Your current selection
    2) Loot
    3) Revive/Stomp
    4) Anything else
    Updated the recipe for Superior Rune of the Ranger to match the rarity of other Superior runes.

[Helka]

Orage... débranchement de LiveBox... rebranchement... Client GW2 : mail d'authentification...
On clique sur le lien et on a ça :



Kotoga.

[Helka]

Elora peut se reco en ne cochant pas "se souvenir du lieu".
Moi, j'ai essayé de virer l'authentification par mail... et résultat, ni le site, ni le client ne reconnait mon compte... youhou...

Kotoga.

[Kinoin]

Elora peut se reco en ne cochant pas "se souvenir du lieu".
Moi, j'ai essayé de virer l'authentification par mail... et résultat, ni le site, ni le client ne reconnait mon compte... youhou...

Kotoga.

Je compatis, mais ne connais aucun embryon de solution

[GorothTur]

Galère quand l'ip n'est pas fixe ... enfin bref ...

Tu a essayé le lien de validation dans un autre navigateur?

Tu peut toujours te connecter sur ton compte GW2 (via un navigateur) ou pas? si oui, va voir l'onglet "sécurité" et déconnecte ce qui est encore connecté (sauf ta propre session bien sur) et retente une connexion avec le launcher, on ne sait jamais.

[Gortack]

Notes de mise à jour du 17/09/2012

Général
• Les joueurs asuras visent maintenant leur cible lorsqu’ils utilisent un fusil.
• Correction de problèmes avec divers événements et défis de compétence.
• Correction de problèmes permettant aux joueurs de se déplacer en dehors de la carte.
• Correction de problèmes bloquant les joueurs sur la carte dans divers endroits.
• Les joueurs peuvent à présent utiliser la banque pour effectuer des découvertes d‘artisanat.
• Correction de bugs pour le Succès d’exploration, les joueurs peuvent à présent recevoir 100% en exploration de carte.
• Ajout d’une fonctionnalité limitant l’expérience et l’or que les joueurs peuvent recevoir en faisant du « speed-farming » en donjon.

Histoire
• Correction de bugs dans “Un rêve différent”, “Une paix fragile”, “Remuer le passé”, " Réunion du Pacte,” “Gardienne du passé”, “ La ligne de vaisseaux”, “ Vol de secrets”, “ Le Prieuré assailli” et “La source d’Orr ”.
• La difficulté de “Au cœur de l’hiver” a été globalement réduite.

Monde contre Monde
• Représailles : cet avantage ne renvoie plus les dégâts reçus par les armes de siège.
• Le Fusil expérimental n’est plus utilisable en Monde contre Monde.

Profession

Guerrier
• Flèche ardente : le temps d’incantation de cette compétence a été réduit.

Envoûteur
• Prestidigitation : l’interruption de cette compétence provoque un temps de recharge complet.

Voleur
• Lignée des ombres : l’effet de cette aptitude ne peut s’activer qu’une fois toutes les 8 secondes.

Ingénieur
• Bottes-fusées : cette compétence n’est plus utilisable sous l’eau. Ceci est un changement temporaire en attendant une résolution du problème projetant les joueurs dans les airs lors de l’utilisation de cette compétence.
• Explosion de champ de mines: cette compétence n’est plus un coup de grâce d’explosion.